tbajee Privacy Policy

1 Introduction and Overview

tbajee is an online betting and casino platform operated for users in Bangladesh. We are highly mindful of our users' privacy and are committed to protecting their personal information.

The purpose of this privacy policy is to inform you about what kind of information we collect about you, why we collect it, how we use it, and to make you aware of your rights. We believe that a healthy user-platform relationship is built on the foundation of transparency and trust.

By creating an account, logging in, or using any service on tbajee, you are voluntarily agreeing to all the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

When you register, log in, or use various services on the tbajee platform, the following types of information may be collected:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only for persons aged 21 or above)
• National ID number or passport number (for identity verification)
• Residential address
• Mobile number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction purposes)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical Information

• IP address and device identifier
• Browser type and operating system
• Platform access time and session duration
• Information collected from cookies and similar tracking technologies

2.4 Usage Information

• Which games or markets you prefer
• Betting patterns and gaming behavior
• History of contact with customer support

3 Purpose of Data Collection

tbajee uses your personal information for the following specific purposes:

3.1 Account Management

Your information is used to create, manage, and keep your account secure. This includes password recovery, two-step verification, and ensuring account security.

3.2 Identity and Age Verification

tbajee provides services only to persons aged 21 or above. Identity verification is essential to meet legal obligations and to protect minors.

3.3 Financial Transaction Processing

Financial information is used to securely process deposits and withdrawals and to prevent fraud.

3.4 Service Improvement

Usage data is analyzed to further improve the user experience, introduce new games and features, and evaluate platform performance.

3.5 Customer Service

Your information is needed to properly handle any questions, complaints, or support requests you may have.

3.6 Promotional Communication

If you have given your consent, we may contact you by email or message to inform you of new offers, bonuses, and promotional information. You can withdraw this consent at any time.

4 Data Security Measures

tbajee has adopted industry-standard technical and administrative measures to protect your personal information.

4.1 SSL Encryption

All data transmission on our platform is secured through SSL (Secure Socket Layer) encryption technology. This ensures that communication between your browser and our servers remains completely confidential.

4.2 Secure Data Storage

Your information is stored on secured servers where unauthorized access is prevented. The integrity of the system is maintained through database encryption and regular security audits.

4.3 Access Control

Only authorized staff who need access for their work are granted access to your personal information. Every access is logged and monitored.

4.4 Password Protection

Your password is never stored in plain text — it is always encrypted using a strong hashing algorithm.

5 Sharing Information with Third Parties

tbajee does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

The financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers. These organizations are governed by their own privacy policies.

5.2 Technology and Service Providers

We use various technical services to operate the platform (such as server hosting and analytics tools). These providers receive only the information necessary for their specific tasks and are contractually obligated to maintain confidentiality.

5.3 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or legitimate requests from government authorities. Such disclosure will always be limited to the minimum information necessary.

5.4 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities.

6 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the tbajee platform. Details are described below:

6.1 What Are Cookies

Cookies are small text files stored on your browser or device. They help improve your experience by remembering information from your previous visits.

6.2 Types of Cookies

• Essential Cookies: Required to maintain login status and for core functionality.
• Functional Cookies: Remember your preferences such as language settings.
• Analytical Cookies: For monitoring and improving platform usage.

6.3 Cookie Control

You can accept or reject cookies by changing your browser settings. However, rejecting certain cookies may cause some features of the platform to not work properly.

7 Data Retention Period

tbajee retains your personal information according to the following policy:

• All information is retained while the account is active.
• Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial transaction records are retained for the long term, as they may be needed for audits and fraud investigations.
• Marketing-related information is deleted as soon as you withdraw your consent.

When the need to retain information has ended, tbajee arranges for the secure deletion of that information.

8 Your Rights

As a user of the tbajee platform, you have the following rights:

8.1 Right to Access

You may ask to know what kind of information we have collected about you. In response to this request, we will provide you with a summary of the information collected.

8.2 Right to Rectification

If there are any errors in the information stored about you, you can request that they be corrected. Maintaining accurate and up-to-date information is our priority.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, some information may be required to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communication

You may request at any time to stop receiving promotional emails or messages. Please contact our support team for this.

8.5 Right to Lodge a Complaint

If you believe we have violated this privacy policy, you may contact us directly or lodge a complaint with the relevant authority.

9 Protection of Children and Minors

tbajee firmly believes in the policy of protecting minors from online gaming. Our services are only for persons aged 21 or above.

We do not intentionally collect personal information from anyone under the age of 21. We have age verification measures in place, and if we ever learn that a minor is using our platform, that account will be closed immediately and the related information will be deleted.

Parents are requested to monitor their children's online activities and to consider using child protection software.

10 Policy Changes and Updates

tbajee reserves the right to update or change this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Changes in business operations
• Technological developments
• User feedback and responses

For significant changes, we will notify you via your registered email address or through a notice on the platform. If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision to the policy.