Frequently Asked Questions
tbajee FAQ — Answers to All Your Questions
From opening an account to bKash deposits, bonus terms, cricket betting, and safe gaming — clear answers to everything, all in one place.
Welcome to tbajee. This page has been created to address the most frequently asked questions from players in Bangladesh. Whether you want to register for the first time, deposit via bKash or Nagad, understand the welcome bonus, or learn about responsible gaming — you will find clear and detailed answers in each section here. If you cannot find an answer to your question, our 24/7 live chat support is always by your side.
First Steps
Account and Registration
To open an account at tbajee, you will need an active mobile number, a valid email address, and your national ID information. The registration process is completed entirely online and usually takes just a few minutes. Register with accurate details, as identity verification may be required at the time of withdrawal.
tbajee is only for individuals aged 21 and above. Age is verified during account creation, and accounts for minors are not approved. This is an important part of our responsible gaming policy.
No, only one account per person is allowed at tbajee. Attempting to open multiple accounts may result in all accounts being closed and any deposited funds being forfeited. If you have forgotten your password or are having trouble logging in, please contact the support team.
Click the "Forgot your password?" option on the login page. A reset link will be sent to your registered mobile number or email. Use the link to set a new password. If you have trouble, our team is available on 24/7 live chat to help you.
tbajee carries out KYC (Know Your Customer) verification for security purposes. You may be required to submit a scanned copy of your national ID or passport before making a withdrawal. This process is generally completed quickly and ensures the security of your account. All information is protected through SSL encryption.
Payments
Deposits and Withdrawals
tbajee currently supports deposits via bKash, Nagad, Rocket, and bank transfer. All of these methods are familiar and accessible to Bangladeshi players. The minimum deposit amount is ৳200 across all methods.
Deposits to a tbajee account via bKash are usually completed instantly. Your wallet balance is updated as soon as the transaction goes through. Occasionally, a slight delay may occur due to network issues — in that case, wait a few minutes or contact support.
The minimum withdrawal amount at tbajee is ৳800. After submitting a withdrawal request, the funds generally arrive in your bKash, Nagad, or Rocket account within 10 to 45 minutes. Bank transfers may take a little longer.
Yes, Nagad is one of the supported payment methods at tbajee. You can deposit easily through the Nagad app or USSD code. The minimum deposit amount is ৳200. Deposits are generally instant and there are no extra charges.
tbajee generally does not charge its own fee on withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. For bank transfers, the bank's own charges may apply. Contact support for the latest information on fees.
Funds usually arrive within 10 to 45 minutes. If it takes longer, first check the transaction history in your bKash or Nagad app. If there is still a problem, contact tbajee's 24/7 live chat support with your transaction ID ready — our team will resolve it quickly.
Gameplay
Games and How to Play
To bet on BPL or any cricket match, log in and go to the cricket section. Select the match, choose your bet type (such as match winner, toss, or top batter), enter the amount, and confirm your bet. You can change or cancel your bet at any time before the match starts. With live betting, you can also place bets while the match is in progress.
tbajee offers slot games from multiple top providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are available. A variety of game types are on offer, from classic slots to jackpot slots. The full experience is available on mobile as well.
tbajee's live casino features table games from various providers including Evolution Gaming and Ezugi — such as live roulette, live blackjack, live baccarat, and various game show formats. You can play in real time with a live dealer. With a good internet connection, you can stream from your mobile as well.
RTP (Return to Player) is the theoretical percentage representing the average rate at which players get back their money over the long term in a game. The higher the RTP, the greater the potential return. All games at tbajee come from internationally recognized providers who ensure fair play. Understanding volatility helps in building a playing strategy.
Yes, the tbajee platform is fully mobile-friendly. All games can be played directly in the browser on both Android and iOS devices. There is no need to download a separate app. Live casino, slots, fishing games, and cricket betting can all be enjoyed on mobile with the same ease.
Offers
Bonuses and Promotions
New players at tbajee receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 earns a ৳2,000 bonus — bringing your total balance to ৳3,000. Or, depositing ৳6,000 gives the maximum ৳5,000 bonus for a total of ৳11,000. Certain conditions must be met to receive the bonus.
A wagering requirement is the number of times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the tbajee welcome bonus is 10x, meaning you need to bet ten times the bonus amount. This is quite reasonable compared to the industry standard.
tbajee's VIP program has three tiers — Bronze, Silver, and Gold. You can move up through regular gaming and betting. The Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%. Keep playing actively to move up.
Bonus balance can be used on specific games according to the bonus terms. Slots are generally the easiest games on which to use a bonus. Some live casino games or betting markets may contribute less toward bonus wagering. Read the bonus terms and conditions or ask support for specific details.
Yes, tbajee runs special promotions, reload bonuses, cashback offers, and tournaments for regular players from time to time. Cricket betting promotions are available especially during the BPL or IPL season. Check the tbajee promotions page regularly for the latest offers.
Protection
Security and Responsible Gaming
Yes, tbajee uses SSL encryption to ensure the highest level of security. Your personal information, payment data, and gaming history are completely confidential and protected. Information is not sold to third parties. Our systems undergo regular security testing.
All games at tbajee come from internationally recognized and trusted software providers — such as PG Soft, Pragmatic Play, JILI, Evolution Gaming, and Spribe. These providers have their Random Number Generators (RNG) tested and certified by independent organizations. As a result, the outcome of every game is completely random and fair.
As part of responsible gaming, tbajee offers players the option to set deposit limits, session limits, or self-exclusion. You can find these settings in your account settings section. If you are unable to change a setting for any reason, contact the support team — we will help you.
If you feel that gaming is having a negative impact on your daily life or financial situation, take a break immediately. Contact tbajee support — we can arrange for your account to be temporarily or permanently suspended. Play responsibly and keep gaming as a form of entertainment.
tbajee offers 24-hour, 7-day live chat support in Bengali. You can speak directly with a support representative through the live chat widget on any page of the site. You can also contact us by email: [email protected]
24/7 Live Chat
Use the live chat on the site to get instant help in Bengali. Our representatives are always online.
Email Support
Email us for detailed questions or to send documents. We respond in the shortest possible time.